Shipping & Returns

Acceptance of Terms & Conditions:

Online Orders: By processing any order through The Buttery online website, customer acknowledges acceptance of the terms and conditions herein. It is the customer's responsibility to fully read and understand these terms and conditions.
Phone Orders - By placing an order over the telephone verbally through The Buttery customer service department, customer is acknowledging acceptance of the terms and conditions of this website. It is the customer's responsibility to fully read and understand these terms and conditions.
Cancellation Policy - Orders may be cancelled within 4 hours of placement for any reason.  However if any order has been shipped, all shipping fees will be ducted from the refundable amount. Cancellations must be submitted in writing via email, and or standard post. All cancellations shall be responded to in the same manner with a cancellation confirmation.  If you do not receive a confirmation, please contact our customer service department immediately.  Customer is responsible for all incurred costs including shipping in both directions & applicable restock fees if procedure has not been confirmed and completed written format. Should an item be refused delivery without proper authorization, customer shall be responsible for incurred costs as well.

Return and Warranty Policies:

Please refer to individual product description pages regarding specific conditions pertaining to additional shipping parameters and or additional options regarding your order.

Return authorization - *All Items must have a valid RA# (return authorization #) before being returned.  Customer must contact The Buttery in writing via email or general US postal service to obtain return authorization # (RA#) prior to returning any product.  Should any questions arise, it is the customer's responsibility to contact The Buttery for further clarifications.  The Buttery is not responsible to credit funds of any type or contact any customer regarding items that have been returned with out prior written authorization and approved authorization #. It is the customer’s sole responsibility to send items back at customers cost.  The Buttery may issue a full refund for items retuned in “new” condition within 10 days of the shipping date.  See "General Policy" for further information. 

General Policy - All non-handmade products are warranted to be free of manufacturing defects. Handmade products may contain variations, which makes each item unique.  Handmade products at The Buttery are considered of the highest quality.  If for some reason a challenge has occurred with an order, please contact us immediately to figure out a reasonable solution. It is recommended that all items should be checked immediately upon receipt.  All items must be opened and inspected for damage within 5 days of delivery, and written notification of any challenges must be submitted no later then 5 days from receipt or all sales will be considered final. Should a defect or challenge occur; buyer must contact seller in writing describing said defect or challenges with instructions or questions regarding return issues. Seller reserves the right to send replacement parts when applicable. The Buttery refund policy does not cover items damaged due to misuse, neglect, wind, weather conditions or other "acts of God". It is the customer's responsibility to properly care for, maintain, store and safely use the products ordered. If any questions arise about proper use, please contact The Buttery. When returning an item for any reason, item MUST be packaged in the original carton. Items that have been scratched or dented by, set up, excessive use, etc., are considered un-sellable and or no longer as new condition. Un-sellable items will not be accepted for return unless there has been a clear manufacturer defect or warrantee issue.  Actual items and components may vary slightly from color charts and or pictures as displayed due to particular lighting effects, computer monitor displays, graphics and availability of particular items. Therefore The Buttery cannot be held accountable for any persons who improperly decide a specific color choice, unit style, or size dependant on the visual picture only. It is the customer’s responsibility to read all descriptions in the item shopping cart before ordering. If The Buttery so chooses to except and return an item, it is at The Buttery sole discretion whether or not a restocking fee and or shipping charges will apply. All returns for improper choices may be subject to a applicable shipping and handling charge. Refunds will be given for the purchase price less the original shipping and handling charge as agreed upon. Customer will be responsible for return shipping to us.  The Buttery reserves the right to repair or replace such merchandise at The Buttery discretion.  Refunds are issued within 30 days of our inspection of returned items. Should any item be refused delivery and returned without authorization, a 25% restocking fee plus all shipping and handling fees will be charged at minimum. However, it is at The Buttery sole discretion whether a refund of any type will be issued. It is the sole discretion for refunds or returns credited for custom or handmade ordered items.  Should any customer refuse delivery of a custom or handmade ordered item, customer relinquishes his rights to any refund.  Customer is responsible to pay all shipping costs associated with un-approved cancellations and returned shipments of custom ordered items. Only items with written authorization including (RA#'s) are eligible for a full purchase price (less S&H) refunds. For this reason, it is best to communicate via email to receive written authorization before you return your item.

Shipping Policy - Shipping and handling charges apply to all orders unless listed as free shipping or pre-negotiated in writing and authorized prior to final shipment of item. All charges will be included in the final transaction price and disclosed as the total cost for items purchased. Should items be returned for any reason outside of manufacturing defects, shipping fees will be deducted from any credit due customer.  Should an item be originally purchased as a FREE Shipping offer, all actual shipping charges shall be deducted from any credit due customer. The Customer is responsible for return shipping to The Buttery. The Buttery is not liable for any damage caused by shipping carriers.  The Buttery will attempt to facilitate and help with all shipping challenges, but cannot be held liable for damaged items that are out of our control.

Note: Should any customer desire to receive an item by a particular date, customer should contact The Buttery prior to any order. The Buttery will do its absolute best to process each order to manufacturer within 48 hours of receipt of order or next business day; However, The Buttery does "Not" guarantee any item to be shipped and or delivered by any particular date.  The Buttery is not responsible for any delivery delays due to circumstances out of its control and cannot be held liable for any product that is not delivered by a customer’s anticipated or expected delivery time frame. 

Tracking Number Requests - Due to extremely high volume of orders processed, The Buttery's goal must be focused on processing orders as fast as possible to expedite a speedy shipment.  The Buttery simply does not have the resources and or time to respond or reply to all tracking number requests until after the minimum manufacturing & processing days have been allotted and or a clear order processing challenge has occurred

Liabilities - Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED HEREIN, THE BUTTERY MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, THE BUTTERY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THAT YOU AGREE THAT IN NO EVENT SHALL THE BUTTERY, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.

Product Descriptions - The Buttery and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase you may return it as described in our Return policy.

Payments & Credits - All orders are automatically billed to customer's credit card through our secure merchant billing system prior to shipment. Custom orders must be paid for in advance prior to any custom work to be performed. Should a challenge occur, customer must submit a credit request in writing stating the challenge to be resolved and why a credit should be received. Credit requests be emailed to The Buttery and must include, Name, Order ID and a statement of facts. Once a credit amount is verified to be accurate and payable, the actual amount will be credited to the original credit card. If there is a challenge with the credit card, a check will be mailed directly to the intended recipient.